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Experience the power of partnership at LeadingAge 2017

We at LCS deeply value our relationships – we believe that through our shared dedication, focus, and collaboration, we’re able to best serve seniors and their families, and achieve our collective goals, together. As we grow and evolve, we continue to be guided by our core principles – the promises we make to our clients, our board members, our owners, and ourselves. They guide our actions and define our direction. And they deepen our passion for serving seniors.

If you’d like to learn more about partnering with Life Care Services®, An LCS Company, and how working with us can help you reach your goals, join us at the upcoming LeadingAge Annual Meeting and EXPO in New Orleans.

Our mission is fulfilling your vision.

 We’d love to talk with you about your community’s goals and how we can help accomplish them.


During the conference, attend one of our informative presentations:

Moving up the Ranks: Lattice vs. Ladder

Yvonne Rickert, VP/Sr. Director of Human Resources-Operations Management

Jolene Kageyama, Administrator, Hale Ola Kino

Michele Holleran, CEO, Holleran Consulting

Wednesday, November 1, 8:00 a.m. – 9:30 a.m.

Session 64-G ● Room 340-341


This comprehensive session will showcase an interdisciplinary approach to succession planning. Michele Holleran will introduce and discuss important benchmarks and metrics necessary to pilot effective employee lattice strategy at the community or corporate level. Yvonne Rickert will explain the pilot program LCS has engaged throughout its organization. This will include the 8 steps to succession planning and the tools needed to create a plan. The audience will hear testimonials from two LCS employees who have moved up the ranks from administrators in training to holding leadership positions within the company. Finally, the session will feature a case study of a community that has implemented a successful employee lattice strategy. Jolene Kageyama, an administrator who began as her community’s human resources director, will discuss the implementation strategy, from initial employee engagement surveys to full application of the 8 step succession plan, and the results of those efforts. Each audience member will also walk away with a succession plan handout.


Speaker bios:

Yvonne Rickert is vice president/senior director of human resources and joined Life Care Services™, An LCS Company, in 2008.

Yvonne is responsible for supervising a regional human resource team of professionals that support the day-to-day operations of Life Care Services’ operations portfolio. She is also responsible for leading talent acquisition for LCS. Prior to joining Life Care Services, she worked in various other health care companies and has over 30 years of experience working in human resources in the health care industry. Yvonne holds an undergraduate degree in business and a graduate degree in human industrial relations.


Jolene Kageyama serves as administrator of Hale Ola Kino, a 32-bed skilled nursing community situated in the building of One Kalakaua Senior Living in Honolulu, Hawaii.

Jolene has over 20 years of experience in Hawaii’s health care industry, beginning as Hale Ola Kino’s human resources director, and later received her administrator’s license in 2007. Jolene served on the executive committee and is a past board member of the Hawaii Long-Term Care Association, now unified with Healthcare Association of Hawaii. She also sits on the board of the Sjogren’s & Lupus Foundation of Hawaii. She holds her bachelor’s degree in food science and human nutrition management from the University of Hawaii.


Michele Holleran founded Holleran Consulting, LLC (also known as “Holleran”) in 1992. The Holleran database of engagement and satisfaction scores is the largest CCRC (Continuing Care Retirement Community) database in the world, with benchmarks that allow CCRCs to compare against the most innovative senior living providers in the country.

Michele is the former chairperson of LeadingAge Leadership Academy and served on the faculty of this year-long Leadership Development Program and has helped LeadingAge affiliates in seven states create and implement customized leadership development experiences for their memberships. She has worked with LeadingAge State Affiliates throughout the country to offer leadership development experiences for senior living leaders. Michele received her PhD in organization and management, specializing in leadership studies in 2008 from Capella University, and earned an MBA from The Pennsylvania State University in 1985.


Developing a Compliance Infrastructure

Beth Lori, Compliance Director/Corporate Compliance Officer

Bob Benson, Executive Director, Rolling Green Village

Wednesday, November 1, 11:30 a.m. – 1:00 p.m.

Session 112-H ● Room 355


Are you ready for The Centers for Medicare & Medicaid Services (CMS) Compliance and Ethics Program (“Program”) for skilled nursing and nursing facilities (SNF/NF) when it becomes mandatory? Did you develop new compliance and ethics programs or bring your current programs into compliance? Beth Lori, LCS compliance director/corporate compliance officer, will share an overview of the mandated Program changes and how to build a compliance infrastructure. She will review the laws and resources as well as share insight to help ensure your Program is effective. Bob Benson, executive director of a Life Plan Community in Greenville, S.C., will discuss his experience implementing the Program at his community, including training, expenses, acceptance and monitoring. Is your Program effective? Find out with the insight and experience two seasoned professionals will share.


Speaker bios:

Beth Lori is compliance director/corporate compliance officer for LCS. She joined the company in 2013, providing leadership and guidance to ensure compliance with federal, state and local laws and regulations. As a licensed attorney, she previously served as assistant general counsel for a system of Life Plan Communities throughout the West Coast and Midwest. She also has government experience serving as an assistant county counsel and prosecutor. Beth brings expertise in complex legal and administrative law, health care and regulatory compliance, in addition to HIPAA training and policy reviews. She holds bar licenses in the states of Texas, Washington, Oregon, California, Alaska, Massachusetts, Wisconsin and Oregon. Beth earned her Juris Doctor from Suffolk Law School and a Bachelor of Arts in Political Science from the University of Michigan.


Bob Benson is executive director of Rolling Green Village in Greenville, S.C. Bob began his career as a licensed nursing home administrator in 1980 and has since served as an executive of record for several non-profit Continuing Care Retirement Communities.

His career has spanned every aspect of health care and aging services as well as multiple states including Ohio, Texas, Oklahoma and Illinois. Bob has actively participated with LeadingAge in various states and is currently a member of LeadingAge SC Public Policy Committee and Board of Directors. Bob holds a Master’s Degree in Health Services Administration and a specialist certification in gerontology from the University of Michigan. In addition, he received the AAHSA Ziegler Graduate Fellowship in Strategic and Financial Planning, studying at Harvard University School of Business.


Mission matters.

Hear from our staff and residents on how our five principles keep us focused on what matters most: serving seniors.


Building for the future.

In the last year, our partnerships with senior living communities allowed us to serve more seniors than ever before.