We’re a leader in first impressions. 

Extraordinary Impressions® delivers on the first principle of LCS: “We serve the customer first and foremost.” The program centers on high-quality hospitality experiences that create a richer, more engaging resident experience.  

Through Extraordinary Impressions: 

  • We passionately and proudly differentiate ourselves. 
  • We meet and exceed residents’ expectations. 
  • We consistently demonstrate our service culture and recognize all who embody it. 

When you enter a community managed by Life Care Services, you’ll immediately feel the warmth of our Hospitality Promises: 

  1. We greet you warmly, by name and with a smile. 
  2. We treat everyone with courteous respect. 
  3. We anticipate your needs and act accordingly. 
  4. We listen and respond enthusiastically in a timely manner. 
  5. We hold ourselves and one another accountable. 
  6. We make you feel important. 
  7. We embrace and value our differences. 
  8. We ask, “Is there anything else I can do for you?” 
  9. We maintain high levels of professionalism, both in conduct and appearance, at all times. 
  10. We pay attention to details.