News
- LCS
- Life Care Services
Life Care Services becomes J.D. Power’s most awarded brand in the history of its Senior Living Satisfaction Study

J.D. Power announced the results of its 2023 U.S. Senior Living Satisfaction Study, and Life Care Services, An LCS Company, has been recognized for the fifth consecutive year as #1 in Resident Satisfaction among Independent Senior Living Communities and added a #1 in Customer Satisfaction among Assisted Living/Memory Care Communities. The awards make Life Care Services the most awarded Senior Living Provider in the nation. The J.D. Power 2023 U.S. Senior Living Satisfaction Study recognized Life Care Services for excellence in:
Independent Living: Five consecutive years as #1 in customer satisfaction among independent senior living providers. Life Care Services also achieved the highest score in all six factors of resident satisfaction: dining, community building/grounds, resident apartment, price paid for services received, community staff and resident activities.
Assisted Living/Memory Care: First place in Assisted Living and Memory Care customer satisfaction in the first year Life Care Services Assisted Living and Memory Care residents and families were surveyed. The company achieved the highest score in five of the six factors of resident satisfaction: dining, community building/grounds, price paid for services received, community staff and resident activities.
“Receiving this recognition from J.D. Power, one of the most respected consumer insights organizations in the world, demonstrates our focus on the most important part of our business: our residents and their families,” said Joel Nelson, CEO of LCS, the parent company of Life Care Services. “For five consecutive years, nearly 40,000 residents have expressed their confidence in our company and communities, I couldn’t be more thankful for our team members for their hard work and dedication."
Life Care Services provides senior living management solutions to more than 140 communities nationwide. Those solutions include the LCS Signature Experiences that elevate hospitality and ensure quality care.
The J.D. Power 2023 U.S. Senior Living Satisfaction Study is based on responses from residents living in an independent, assisted living or memory care senior living community within the previous three years. For more information about the J.D. Power U.S. Senior Living Satisfaction Study, visit https://www.jdpower.com/business/jd-power-us-senior-living-satisfaction-study-award-information.
Subscribe to LCS Insights
More Insights
-
LCS Leverages Data to Drive Senior Living Success
As data and analytics are increasingly central to senior living operations, LCS is building a comprehensive data model and a one-stop-shop for all metrics in LCS Insight Advantage. … Read More about LCS Leverages Data to Drive Senior Living Success- LCS
- Life Care Services
-
Amy Elliott Named to 2025 Class of Future Senior Living Leaders
The award recognizes her exceptional leadership, innovation, and impact within the senior living industry. … Read More about Amy Elliott Named to 2025 Class of Future Senior Living Leaders- LCS Careers
- LCS
- Life Care Services
-
LCS Names Dawn Ruppel to New Role as Vice President of Sales Operations
Ruppel brings deep expertise and a proven track record of success to this expanded leadership role. … Read More about LCS Names Dawn Ruppel to New Role as Vice President of Sales Operations- LCS
- LCS Careers
- Life Care Services
-
LCS Announces 2025 Chef of the Year Finalists
The annual competition celebrates the hospitality and culinary talents of chefs located in senior living communities owned and managed by Life Care Services. … Read More about LCS Announces 2025 Chef of the Year Finalists- LCS Careers
- LCS
- Life Care Services