We couldn’t be happier that Life Care Services®, An LCS® Company, was ranked highest in customer satisfaction among senior living communities in the J.D. Power study. In a very competitive field, we scored a full 49 index points above the next-highest performing senior living organization.
The rankings were determined by surveys taken by residents, family members and friends of seniors living in independent living, assisted living, or memory care communities nationwide. In the words of LCS president and CEO Joel Nelson, “Our company is privileged to serve nearly 35,000 seniors across the nation. The J.D. Power award represents the voice of the senior living customer, and I can’t think of a more important voice than that of the residents we serve.”
The award for Highest in Customer Satisfaction among Senior Living Communities, encompasses seven individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but we also ranked highest within each of the seven factors:
- Resident Services and Activities
- Community Staff
- Food and Beverage
- New Resident Orientation
- Resident Cost
- Community and Grounds
- Resident Apartment Unit
Each of these factors can be broken down even further into countless interactions between residents and staff, who go above and beyond to form meaningful connections in the spirit of service. The results demonstrate that Life Care Services fosters a culture in which Experience Is Everything™. When someone trusts one of our communities with their wellbeing or the wellbeing of a loved one, we take every opportunity to serve them well.
How Did We Distinguish Ourselves?
Dedicated staff: Our staff are at the top of their fields. They care deeply about the residents serve. They’re attentive and friendly and emphasize clear communication with both residents and their loved ones.
Engaged residents: Residents of Life Care Services communities take an active interest in their communities. They bring their ideas, their constructive critiques and their enthusiasm. Serving them motivates our staff members to work as hard as they do.
Involved families and friends: We draw inspiration from the caring and devoted family members and friends who care about their loved ones and trust us to do the same. With their voices and involvement, our communities have a signature feeling of home.
Where Do We Go from Here?
The short answer: onward and upward. Awards are wonderful, but we’re always looking for new and better ways to serve residents and their families, to support our staff members and to innovate within the senior living industry.
We invite you to come see one of the communities in our award-winning network in person. We’ve made it easy to with our Find a Community Tool.
*Life Care Services received the highest score in the J.D. Power 2019 Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards.